Refund Policy

1. Overview

This Refund Policy applies to paid usage charges on the Soledgic platform operated by Osifo Holdings LLC. We want you to be satisfied with the Service. If you are not, this policy outlines the circumstances under which refunds may be issued.

2. Free Start

All new accounts start free with one included ledger and one included team member. Because no base subscription fee is charged to start, there is no refund scenario for free-plan usage.

3. Paid Usage Billing Cycle

Paid usage (such as additional ledgers and additional team members) is billed on your billing cycle. If you remove paid usage before your next cycle:

• You will not be charged for that removed usage in future billing periods.
• Usage already incurred in the current period remains billable.
• No partial refunds are issued for usage already incurred in a billing period.

4. Refund Eligibility

Refunds may be issued at our discretion in the following circumstances:

4.1 Duplicate Charges

If you were charged more than once for the same billing period due to a processing error, we will refund the duplicate charge in full.

4.2 Service Unavailability

If the Service experiences a significant, sustained outage (more than 72 consecutive hours) that prevents you from using core functionality, you may request a prorated refund for the affected period.

4.3 First Paid-Cycle Guarantee

If you are dissatisfied with the Service within 30 days after your first paid usage charge, you may request a full refund of that first paid cycle. This applies once per account.

5. Non-Refundable Charges

The following are not eligible for refunds:

• Paid usage charges beyond the first 30 days (except as described in Section 4.2)
• Overage charges for additional ledgers or additional team members that were provisioned and used
• Charges for prior billing periods where the Service was available
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy

6. How to Request a Refund

To request a refund, email support@soledgic.com with:

• Your account email address
• The charge date and amount
• The reason for your refund request

We will review your request and respond within 5 business days. Approved refunds are processed back to your original payment method and typically appear within 5-10 business days depending on your card issuer.

7. Chargebacks

If you believe a charge is unauthorized, please contact us first at support@soledgic.com before initiating a chargeback with your bank. We are committed to resolving billing disputes quickly and directly. Filing a chargeback without contacting us first may result in temporary suspension of your account while the dispute is reviewed.

8. Plan Downgrades

If plan options change in the future and you move to a different plan, the new pricing takes effect at the start of your next billing period. No refund or credit is issued for the difference in the current period.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.

10. Contact

For billing questions or refund requests, contact us at:

Osifo Holdings LLC (d/b/a Soledgic)
Email: support@soledgic.com